Is support included?  Yes. AIM Software includes support seven days a week through live screen sharing, chat, and phone calls via our team’s private channels.

How does AIM Software work?  Once you sign up, we build a custom AI employee tailored to your business. This AI can handle both inbound and outbound communication — qualifying leads, booking appointments, answering questions, and more. You control it all using simple no-code tools.

Does your AI employee get customized to my business?  Yes. Every AI employee is trained using your website, uploaded files, and content you provide — making them sound like part of your actual team.

Can the AI make and receive phone calls?  Yes. Our AI can place outbound calls and handle inbound calls with real-time voice interaction. And you’re only charged for actual talk time, not while the phone rings.

Is it legal to use AI for calls?  While we recommend checking with your legal counsel, our terms require calls be made only to opted-in contacts and that users comply with all laws and communication regulations.

Do I need a third-party phone provider?  No. AIM includes its own built-in phone system. You can activate a dedicated business number for just $1/month.

Can I send SMS from my number?  Yes. SMS is fully integrated with carrier compliance tools like 10DLC. Just activate it and you’re good to go.

Are calls recorded and transcribed?  Yes. Every call is recorded and transcribed. You’ll find this data in your reporting dashboard and unified inbox.