Is support included?  Yes. AIM Software includes support seven days a week through live screen sharing, chat, and phone calls via our team’s private channels.

How does AIM Software work?  Once you sign up, we build a custom AI employee tailored to your business. This AI can handle both inbound and outbound communication — qualifying leads, booking appointments, answering questions, and more. You control it all using simple no-code tools.

Does your AI employee get customized to my business?  Yes. Every AI employee is trained using your website, uploaded files, and content you provide — making them sound like part of your actual team.

Can the AI make and receive phone calls?  Yes. Our AI can place outbound calls and handle inbound calls with real-time voice interaction. And you’re only charged for actual talk time, not while the phone rings.

Is it legal to use AI for calls?  While we recommend checking with your legal counsel, our terms require calls be made only to opted-in contacts and that users comply with all laws and communication regulations.

Do I need a third-party phone provider?  No. AIM includes its own built-in phone system. You can activate a dedicated business number for just $1/month.

Can I send SMS from my number?  Yes. SMS is fully integrated with carrier compliance tools like 10DLC. Just activate it and you’re good to go.

Are calls recorded and transcribed?  Yes. Every call is recorded and transcribed. You’ll find this data in your reporting dashboard and unified inbox.

How does training work?Just enter your website or upload a few docs — and our platform will train your AI employee based on that content. You can update or edit this anytime.

How does the AI know who to contact?You tell the system which contacts to reach out to, and it will begin phone, email, or text outreach immediately. It can also connect to your CRM or external tools using webhooks or integrations.

What happens after the AI gets a response?Anytime your AI employee captures a lead or response, it triggers an automation workflow — allowing you to send notifications, update systems, or follow up in other ways.

Can I integrate with Zapier or other tools?Yes. AIM supports webhooks and works with tools like Zapier, Pabbly, and your CRM or booking systems.

Can I resell AIM Software to my clients?Yes. Our Agency plan allows you to create unlimited client accounts, use your own domain, set your own prices, and customize everything with your branding.

Can you integrate with my calendar or email?Yes. We support two-way integrations with Gmail, Outlook, Office 365, and most major calendar and CRM platforms.

Do you have an API?Yes. Our API allows for full customization and integration into any third-party app or service you already use.

How are call minutes billed?You are billed in six-second increments — ensuring you only pay for what you actually use, with no rounding up.

What is AIM’s Automations feature?It’s a visual workflow builder that lets you automate your entire communication process — from lead response to nurture sequences to CRM updates.

Can I automate both SMS and email?Yes. You can schedule, trigger, and personalize both SMS and email outreach directly inside the platform.

Do I need to know code to use automations?No. Our drag-and-drop builder makes it easy to create workflows without technical experience. Support is available if you need help.

Can I modify automations later?Yes. Automations can be paused, edited, or extended at any time. You’re always in control.

How secure is it?We operate in a secure cloud environment with best-in-class encryption and regular platform updates to ensure data safety.